Frequently Asked Questions
ORDERS & RETURNS
I live in Qatar. What products can I buy?
Qatar based customers can buy all the products.
How can I cancel or change my order?
You can cancel the existing order by logging into your account and place a fresh order of your choice.
Do I need an account to place an order?
Yes, you sign up, it takes 2 minutes.
How do I track my order?
Login to your account > Click on track my order > enter your order number.
How can I return a product?
Please click here to read our Product Return Policy
PAYMENT
What are the mode of payments?
1- Cash on Delivery (Qatar Customers Only)
2- Paypal, Credit Cards, Debit Cards (Qatar & International Customers)
Is it safe to buy on eQatar?
All our payment processing solutions are functioning on 3D secured servers.
My order was canceled when will I receive my refund?
We refund our customers immediately.
SHIPPING
What kind of shipping do you provide?
We provide fast & express shipping, as we are partners with leading courier companies in the world such as; DHL, FedEx, TNT, Aramex, EMS, etc.
Do you ship worldwide?
Yes, we ship to most part of the world.
What are the shipping charges for Perfumes?
Its Free (Qatar Customers only)
How many days will it take to receive my Perfume in Qatar?
Within 48 hours or Less
Are the Perfumes shipped outside Qatar?
No only in Qatar
What are the shipping charges for other products?
Shipping charges for other products depends on weight and volume. You will know it while checking out.
How many days will it take to receive my package?
Seven to Ten (7-10) Business Days.